(e). You must notify us about any changes or alterations regarding flight times or return dates by email to info@ardentparking.co.uk please include your booking reference number.
(f). We require you to leave a set of vehicle keys with us, your vehicle will not be moved without your prior consent accept in emergencies.
(g). Once your vehicle has been unloaded of any baggage and transferred to an airport luggage trolley, it will become your responsibility and should be kept with you at all times.
(h). When you return you must provide a copy of your booking confirmation to prove ownership and collect the vehicle.
(i). Once the vehicle has been returned to you, you must pay any parking charges due if you decide to park longer than agreed, or if you fail to confirm any changes to the date or time of your return journey.
6. Exclusions and Limits of Our Responsibility
(a). Any loss or damage that is covered by your car, holiday or other specific insurance.
(b). Any events outside our control, events you have not arranged insurance cover for or have insurance excesses for.
(c). Mechanical failures, terrorism, catastrophe or criminal activity.
(d). Any deterioration in the condition of the vehicle whilst in our keeping.
(e). Personal property left in your vehicle.
(f). Any losses caused by late arrival or insufficient time to book in for your flight.
(g). Delays in collecting your vehicle at an agreed time.
(h). Claims cannot be considered once the vehicle has left our facility after collection.
(i). Any consequential or indirect losses as a result of damage or loss such as loss of earnings.
7• Complaints Procedure
(a). Any claims for loss or damage to vehicles or in relation to the quality of service provided by Ardent Parking must be made immediately.
(b). You can send us complaints either by e-mail to info@ardentparking.co.uk or by writing to Ardent Parking, Ardent House, M11 Business Park, Parsonage Lane, Stansted, Essex CM24 8TY.
(c). We will write and acknowledge a written complaint within two working days of receiving it.
(d). As long as you can provide us with any additional information that we may require, we will attempt to try and give a written decision within 28 days.
(e). This procedure does not affect your rights to take legal action.
Note:- These Terms and Conditions do not affect your Statutory Rights as a consumer.
